Anyone can make a Subject Access Request (SAR) for the information that we hold about them. If you submit a SAR you are entitled to be:
All SARs are handled by our compliance team. You can submit a SAR by contacting us on:
When submitting a request for a copy of the data we hold, you will need to confirm your identity prior to any data being supplied, to ensure you are entitled to receive the information requested. Identity can be confirmed by providing a copy of a recent utility bill (dated within the previous 6 months), a valid Passport or Driving Licence.
Upon receipt, our compliance team will acknowledge the request as soon as possible and will request more information if necessary.
We endeavour to respond as quickly as possible to all requests and at the latest within one calendar month of receipt.
The period for responding may be extended by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of receipt of the request and provide an explanation as to why the extension is necessary.
Where requests are manifestly unfounded or excessive, in particular because they are repetitive we can:
If we decide to refuse to respond to a request, an explanation will be given to you without undue delay, informing you of your right to complain to the supervisory authority and to a judicial remedy.
When responding to your SAR our response will include:
Additionally, if requested in the SAR:
If we do not hold your details, we will add them to our suppression file, see Remove My Details, to ensure that we don't make use of them now or in the future. If the request also involves any of our suppliers, we will inform them and request confirmation of the "stop" or deletion request to both ourselves and to the individual directly.